Disproportional Complaints
“Hear Ye, Hear Ye! RentACoder promotes slave labor!! RentACoder hates workers!! RentACoder hates employers!! RentACoder only cares about the money!! RentACoder only works for 3rd world countries!! RentACoder is a scam!! RentACoder sucks!! RentACoder is anti-American!! “
We’ve heard all this crap so many times, yet absolutely none of it’s true. One of the problems with being so successful is that a site as prolific as RentACoder will fail to please everyone. Eventually, someone is bound to blow an unpleasant experience out of proportion… somewhat like the rant of a dissatisfied bank customer. Those who disagree with the site’s procedures or decisions are the ones who are quick to call the site a scam without taking into consideration, their role that caused a disagreement.
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Many of the inelegant criticisms against RentACoder are the same criticisms against the outsourcing industry as a whole. |
We don’t want you to judge RentACoder based on a minor number of complaints because the number of successes are far too great(prove). In fact, you could count complaints about RentACoder until the cows come home – they still won’t outnumber the quantity of positive results that hundreds of thousands of people experience with the site.
The critical issue is what to make of the criticisms that you do find. On one hand, you don’t want to work with a high-risk outsourcing resource. On the other hand, you don’t want to walk into an outsourcing arrangement wearing rose-colored glasses either. What’s the answer? Who do you trust? Is RentACoder a Scam?
Puhleeze!
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Discover RentACoder’s rebuttals against false scam claims at its arbitration blog. |
In our experienced opinion, 99.9% of the complaints we’ve seen about RentACoder are the fault of the persons complaining. That’s not an attack – it’s a simple interpretation of the facts presented.
What we’ve learned over the years is that a) RentACoder’s complaint resolution process is rather complicated and b) people just don’t follow instructions. Igniting these two problems in a single dispute is a recipe for disaster, and you can usually find the remnants of an explosive ruling scattered throughout Internet forums, blogs, and discussion groups.
What Goes Wrong
Whenever there’s a dispute over a contract and a lot of money involved, emotions tend to take over(example) what should be approached with logic and common sense.
Most, if not all, disgruntled users fall victim to their emotions, and as a result, they break the website’s rules regarding professional behavior, they neglect to respond in a timely manner, they fail to provide important facts surrounding a complaint, or they simply lie to cover a misinterpretation or some failure to supply a requirement. Of course then, they scream "scam" when RentACoder reprimands them for it.
Quick to Move in on a Resolution
It’s usually only after a break from a dispute, can a employer or worker objectively identify self-destructive errors. Fortunately, RentACoder’s staff members are excellent at identifying these errors and they’re quick to move in on a resolution. They’re also quick to defend themselves against false statements, which is why you’ll often find a RentACoder staff member rebutting complaints against the company on the very forums that people use to complain.
Should you run into these types of complaints, pay close attention to RentACoder’s rebuttals, as they’ll often reveal more about the people complaining than the complaint itself.
I am surprised to see such insult being expressed in this article. VWorker people are hard working, and diligent. I am not one of them, but I have been asked to consult or support them due to unfair practices by those hiring. When i suggest they request VWorker to step in to call for fairness, i get the response that VWorker is only for the hiring party, and a very minor percent of arbitration is in the favor of the worker. Have you looked at stats? Have you discussed arbitrated issues with both parties? Do you know and thus speak of fact?
I’m sorry Sharon, but I’m afraid you misinterpreted the article’s intent. This article addresses how both contractors and outsourcers can fail in arbitration by not following the site’s rules. It does not specifically address the failure of contractors or the failure of outsourcers. There is no preference nor direct accusation pointed toward the site’s workers (or outsourcers) in the content above.
If you continue get the same response that you described above, then point your associates to this link: http://www.vworker.com/RentACoder/misc/Lists/ArbitrationWonBy_Coder.asp, where they can see a long list of workers (the last 150, in fact) who’ve successfully completed arbitration. Hopefully that will motivate them to seek out help when needed, instead of incorrectly assuming an automatic loss.