Outsourcing Through RentACoder
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Contents
CHAPTER 1: INTRODUCTION 13
About Outsourcing through RentACoder 14
CHAPTER 2: INTRODUCING RENTACODER 24
About RentACoder 25
Meet the Rentacoder (now, RentACoder) Brainiacs 28
Meet Your Rentacoder (now, RentACoder) Contractor 30
Why We’re Outsourcing Providers 34
CHAPTER 3: EVERYDAY OUTSOURCING 37
What Is Outsourcing? 38
Criticisms of Outsourcing 42
Criticisms of RentACoder 45
CHAPTER 4: OUTSOURCING ETHICS 49
Ethical Outsourcing Behavior 50
Coders vs. Employees 54
CHAPTER 5: WHAT BUSINESSES OUTSOURCE 60
Common Types of Outsourcing 61
Candidate Tasks for Outsourcing 63
Types of Processes Outsourced through RentACoder 65
CHAPTER 6: BENEFITS OF OUTSOURCING 70
Behind Outsourcing´s Popularity 71
Benefits of Outsourcing Through RentACoder 73
RentACoder, the Entrepreneur, and the Corporate CEO 75
CHAPTER 7: OUTSOURCING COSTS 80
Direct Outsourcing Costs 81
Indirect Outsourcing Costs 85
CHAPTER 8: LIABILITIES, RISKS, & DOUBTS 90
Probable Liabilities 91
Shrinking Liabilities 93
Outsourcing Risks 96
Outsourcing Risks Exclusive to RentACoder 98
When Outsourcing Is Not a Good Idea 102
CHAPTER 9: PREPARING FOR OUTSOURCING 110
Mobilizing Support 111
Explaining Rentacoder (now, RentACoder) to “The Boss” 113
Preparing the Outsourcing Team 129
Team Building for the Entrepreneur 130
Preparing for the Backlash 134
CHAPTER 10: DECIDING WHAT TO OUTSOURCE 139
Finding Your Strengths & Weaknesses 140
Coursing an Existing (Weak) Work Process 142
CHAPTER 11: THE WORK CONTRACT 151
Why an Outsourcing Contract is Necessary 152
Outsourcing Contract Requirements 154
Nondisclosure and Confidentiality 158
The Non-Compete Agreement 160
Introducing the Rentacoder (now, RentACoder) Contract 161
CHAPTER 12: CREATING YOUR FIRST BID REQUEST 169
Creating a Rentacoder (now, RentACoder) Account 170
RentACoder´s Auctions 174
Bad, Bad Bid Requests 177
Preparing for Bids 181
Creating a Rentacoder (now, RentACoder) Bid Request 184
RentACoder and the NDA 205
CHAPTER 13: REVIEWING RESPONSES 210
Getting Back to Basics: Reviewing Bids 211
What to Look For in the Ideal Bid 213
Analyzing Bid Quotes 216
Analyzing Rentacoder (now, RentACoder) Bids 220
Analyzing Coder Profiles 228
How Coders Are Ranked, Rated, and Reviewed 238
All About Expert Ratings 243
Searching For Qualified Coders 248
CHAPTER 14: CHOOSING A RENTACODER CONTRACTOR 255
The International Appeal 256
Problems with International Outsourcing 258
Hundreds of Countries Available – Thousands More Coders 261
Negotiating Outsourcing Terms and Bids 265
Select a Bid Winner 268
Notifying the Winning Coder 271
CHAPTER 15: PAYING FOR OUTSOURCING 275
General Payment Options 276
RentACoder´s Accepted Payments 280
Escrow, Verification, Preferred Payments, and Bonuses 284
CHAPTER 16: OUTSOURCING MANAGEMENT 290
The Outsourcing Transition 291
Outsourcing Metrics Management 296
Outsourcing Management Tips 301
Your Buyer To-Do List 303
Managing Bid Requests 306
Managing Your Buyer Financials 308
Managing Your Verifications 312
Managing Your Arbitrations 314
Managing Your Coder Lists 316
Communication Rules 321
CHAPTER 17: OUTSOURCING PROBLEMS 326
Signs You May Need Arbitration 327
What Happens in Mediation 331
An Arbitration Walk-Through 334
RentACoder´s Arbitration Rules 339
CHAPTER 18: CONCLUDING AN OUTSOURCED PROJECT 347
Evaluating Work and Requesting Changes 348
Signing Off and Rating Your Coder 352
CHAPTER 19: OUTSOURCING MISTAKES 362
APPENDIXES 379
Appendix A: Worksheet/Documentation Inventory 380
Appendix B: Sample Requirements Interview 381
Appendix C: Sample Project from Beginning to End 387
Appendix D: Sample NDA Agreement 393
Appendix E: Sample Non-Compete Agreement 396
Appendix F: Where to Get Additional Help 398
Appendix G: Saving American Jobs In Tough Economic Times 401
Appendix H: Things Buyers Should and Should Not Do 406
