Outsourcing Disputes (Book Excerpts)

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Curious about outsourcing disputes? Our book, “Outsourcing Through RentACoder” explains it all. Below are a few selected snippets that describe its importance and why you, as an outsourcer, should care. For details, head on over to this page and order the book. Then complement what you find here with the content in our growing outsourcing articles library (the book’s ‘online extension’).

Outsourcing Through RentACoder (now, RentACoder) is a 418 page step-by-step user guide for entrepreneurs who want to reduce their workload and increase productivity at the same time.

Excerpts:

• Igniting these two problems in a single dispute is a recipe for disaster, and you can usually find the remnants of an explosive ruling scattered throughout Internet forums, blogs, and discussion groups. (page 47)
• Home state laws tend to spare the party that works and resides in its own territory, and for that reason, many companies prefer settling disputes in a home state or country rather than in the state or country of the coder. (page 95)
• RentACoder’s arbitration process tries to mediate disputes so that two opposing parties are satisfied with the results. It even gives both buyers and coders the opportunity to self-mediate an issue. (page 102)
• RentACoder isn’t liable for disputes resulting from dissatisfactory transactions. (page 124)
• Should you collaborate away from the site, you must upload all off-site communication to the RentACoder (now, RentACoder) website if you want to use it as a dispute’s documentation. (page 133)
• Regardless of where services are performed, all associated documentation must be uploaded to the RentACoder’s website in case of a dispute. (page 167)
• Since all of its arbitrators are English-speaking employees, the service requires that all bid requests be in a language that can be properly interpreted should a dispute occur. (page 181)
• That’s not a convenience — that’s a rule since the deadline could be the determining factor in arbitration should a dispute occur. (page 200)
• Settling a legal dispute in the U.S. isn’t necessarily easy – but it’s at least familiar to American businesses. Overseas, laws differ – especially laws regarding intellectual rights and piracy. (page 261)
• You can certainly document email and IM conversations, but because that documentation isn’t generated through the RentACoder (now, RentACoder) website – and because offsite communication can be spoofed to look authentic and persuade an arbitration decision — it isn’t a legitimate source of evidence in the event a dispute arises. (page 323)
• Unlike with arbitration, a buyer and a coder can solve a dispute without formal investigation of a RentACoder (now, RentACoder) arbitrator in self-mediation. (page 333)
• It’s amazing how many people ruin their chances of successfully resolving a dispute by not responding to an arbitration request. (page 343)
• Seek the help of an arbitrator for contract dispute issues before the project goes beyond redemption. (page 408)

Order Outsourcing Through RentACoder:

Outsourcing Through RentACoder (now, RentACoder) is a 418 page, 7.44″ x 9.68″ paperback book, fully illustrated and filled with everything you could possibly need to successfully outsource your tasks the first time.

Inside, you’ll find a slew of outsourcing know-how, over a dozen online checklists, worksheets, and more. It also introduces an outsourcing roadmap exclusive to the RentACoder (now, RentACoder) website. Order it here.