Outsourcing Arbitration (Book Excerpts)

Outsourcing Arbitration

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Curious about outsourcing arbitration? Our book, “Outsourcing Through RentACoder” explains it all. Below are a few selected snippets that describe its importance and why you, as an outsourcer, should care.

For details, head on over to this page and order the book. Outsourcing Through RentACoder is a 418 page step-by-step user guide for entrepreneurs who want to reduce their workload and increase productivity at the same time.

Excerpts:

• These coders might have lost too many arbitrations, broken too many contracts, or just plain failed to provide satisfactory work too many times. Who knows… (page 33)
• That’s why the website (1) enforces a strong work ethics policy and (2) hosts its own arbitration system. (page 41)
• The end result isn’t always satisfactory however, and a good size of the negative things you hear about RentACoder stem from those who’ve lost an arbitration case. (page 101)
• In a nutshell, “The Boss” needs to know that RentACoder provides prompt customer service, a fair arbitration process, a Buyer Requirements Wizard that eliminates misunderstandings, and an Expert Guarantee Deposit for buyers who want to attract the most committed coders. (page 115)
• The site’s coders aren’t the only individuals who bid on projects. RentACoder uses RentACoder too! However when RentACoder works on a project, it changes the way the system’s arbitration works. (page 122)
• The second problem is that off-site communication stores off-site data – data that RentACoder might not consider in an arbitration case. (page 131)
• A non-specific bid request includes the request for code or a service that (1) doesn’t clearly describe work requirements, (2) doesn’t require any labor, (3) doesn’t specify a distinct deadline, and/or implies that a deadline is not applicable, or (4) can’t be brought to arbitration. (page 180)
• RentACoder gives experienced buyers the option of bypassing the Requirements Interview with the “Other” option, but we don’t recommend skipping this step at all. If you do, you invite ambiguity and confusion – two things that seemingly just beg for arbitration. (page 193)
• Every project must have a deadline. That’s not a convenience — that’s a rule since the deadline could be the determining factor in arbitration should a dispute occur. (page 200)
• It’s a bit unrealistic to expect no mediations or arbitrations from an experienced coder. Mediations and arbitrations occur for any number of reasons ranging from personal hardship to outright incompetence. (page 233)
• Further, as coders, we know that not all ratings are honest. Some ratings can be retaliatory — often following a lost arbitration or an uncomfortable working relationship. (page 243)
• With the Pay for Time program however, that fee decreases since the program pretty much eliminates the need for and costs of overhead(itemize) and arbitration. (page 284)
• That action can be a (1) non-action should the project move along as expected, (2) a corrective action in case the project’s progress contains flaws, or (3) a canceling or arbitration action in case the project is too flawed to continue. (page 298)
• Like I said, some of our stories are humorous, but this ain’t one of them! Every time we’re brought into arbitration – guilty or not – it goes onto our record and that’s something we always try to avoid. (page 304)
• Regular communication will catch errors and open the opportunity for solutions before those errors become major flaws or reasons to open arbitration. (page 324)
• Contracts that don’t address specific issues could make arbitration an unnecessary and unfavorable move on your part because a coder can always argue that your contract didn’t require a specific characteristic. (page 330)
• Like we said, arbitration is final, and so is the flaw list. You get just one chance to prove your claims with this document(demo). (page 340)
• Some of the things that make RentACoder a safe place to outsource are the site’s contracts, terms and conditions, arbitration system, and escrow service. (page 374)
• If information needs to be provided to the coder, do this on the RAC site and not offsite. This is vital for any arbitration. (page 408)
• If it is noted that the designer and you cannot arrive at a common point, apply for arbitration before the project is totally derailed. Do not allow the designer to provide numerous iterations before doing so. (page 410)

Order Outsourcing Through RentACoder:

Outsourcing Through RentACoder is a 418 page, 7.44″ x 9.68″ paperback book, fully illustrated and filled with everything you could possibly need to successfully outsource your tasks the first time.

Inside, you’ll find a slew of outsourcing know-how, over a dozen online checklists, worksheets, and more. It also introduces an outsourcing roadmap exclusive to the RentACoder website.

Order it here.