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oDesk is one of the better-known, professional outsourcing outlets. It provides a marketplace for online workteams, and promotes guaranteed work performance with “an hour billed is an hour worked” slogan. oDesk provides access to web developers, software programmers, graphic designers, writers, customer service representatives and virtual assistants. Click our review standards for an explanation of ranking criteria and other related information. Helpful insight into how these services may affect what you want to do can be obtained through our growing outsourcing articles library. Email the administrator to update old information or to make a correction.
Review Results
| Contact Information |  |
|---|---|
| oDesk publicizes adequate contact information, such as support email addresses, a physical address, and a phone number. | |
| Fees and Payments |  |
| oDesk accepts all major credit cards, and offers a money back guarantee via a dispute on per-hour jobs only. Note that outsourcers may dispute hours worked - not the quality of the work. | |
| Consumer Security | |
| oDesk works through a secured server. oDesk is additionally declared 'Norton Safe', and is listed with the Better Business Bureau. | |
| Full Disclosure | |
| oDesk's full FAQ, Terms of Service, and Privacy Policy are open to the public. | |
| Buzz Factor | |
| Onsite, oDesk provides a ratings/feedback system. Offsite, the service is well-known, with 7,719 external websites linking back to its own. See the Presence category for more. | |
| Support | |
| oDesk provides support via phone and email. It also offers an extensive help section. | |
| Presence | |
| As of the date of this review's publication, oDesk, ranked 465 by Alexa, provides access to a large number of contractors. It maintains a company presence on Twitter, LinkedIn, Facebook, and Wikipedia. It has also released several press releases. | |
| Overall |  |
|---|---|
| Overall Rating | |
Additional Comments
See how oDesk compares to vWorker for more details. Current events can be found in our oDesk News section.
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