What to Expect

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Via OOH: Customer service representatives provide a valuable link between customers and the companies who produce the products they buy and the services they use. They are responsible for responding to customer inquiries and making sure that any problems they are experiencing are resolved. In some cases, representatives may try to fix problems or suggest solutions themselves. They may have the authority to reverse erroneous fees or send replacement products. Other representatives act as gatekeepers who make sure that complaints are valid before accepting customer returns.

What to Pay

The customer service representative with an impressive portfolio of work should earn about $15.76 an hour¹.  That’s an hourly savings of $4.77 compared to the customer service representative who is hired as a full-time employee with benefits².

¹Based on 2010 national estimates for this occupation (via U.S. Bureau of Labor Statistics.)
²Based on a total compensation cost of 30.3% (via EBRI.)

Who to Hire

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