Disproportional Complaints

“Hear Ye, Hear Ye! vWorker promotes slave labor!! vWorker hates workers!! vWorker hates employers!! vWorker only cares about the money!! vWorker only works for 3rd world countries!! vWorker is a scam!! vWorker sucks!! vWorker is anti-American!! “

If you haven’t already, register a username for yourself so you can discuss this topic in our Online Outsourcing Services forum.

We’ve heard all this crap so many times, yet absolutely none of it’s true. One of the problems with being so successful is that a site as prolific as vWorker will fail to please everyone. Eventually, someone is bound to blow an unpleasant experience out of proportion… somewhat like the rant of a dissatisfied bank customer. Those who disagree with the site’s procedures or decisions are the ones who are quick to call the site a scam without taking into consideration, their role that caused a disagreement.

Many of the inelegant criticisms against vWorker are the same criticisms against the outsourcing industry as a whole.

We don’t want you to judge vWorker based on a minor number of complaints because the number of successes are far too great. In fact, you could count complaints about vWorker until the cows come home – they still won’t outnumber the quantity of positive results that hundreds of thousands of people experience with the site.

The critical issue is what to make of the criticisms that you do find. On one hand, you don’t want to work with a high-risk outsourcing resource. On the other hand, you don’t want to walk into an outsourcing arrangement wearing rose-colored glasses either. What’s the answer? Who do you trust? Is vWorker a Scam?

Puhleeze!

Discover vWorker’s rebuttals against false scam claims at its arbitration blog.

In our experienced opinion, 99.9% of the complaints we’ve seen about vWorker are the fault of the persons complaining. That’s not an attack – it’s a simple interpretation of the facts presented.

What we’ve learned over the years is that a) vWorker’s complaint resolution process is rather complicated and b) people just don’t follow instructions. Igniting these two problems in a single dispute is a recipe for disaster, and you can usually find the remnants of an explosive ruling scattered throughout Internet forums, blogs, and discussion groups.

What Goes Wrong

Whenever there’s a dispute over a contract and a lot of money involved, emotions tend to take over what should be approached with logic and common sense.

Most, if not all, disgruntled users fall victim to their emotions, and as a result, they break the website’s rules regarding professional behavior, they neglect to respond in a timely manner, they fail to provide important facts surrounding a complaint, or they simply lie to cover a misinterpretation or some failure to supply a requirement. Of course then, they scream "scam" when vWorker reprimands them for it.

Quick to Move in on a Resolution

It’s usually only after a break from a dispute, can a employer or worker objectively identify self-destructive errors. Fortunately, vWorker’s staff members are excellent at identifying these errors and they’re quick to move in on a resolution. They’re also quick to defend themselves against false statements, which is why you’ll often find a vWorker staff member rebutting complaints against the company on the very forums that people use to complain.

Should you run into these types of complaints, pay close attention to vWorker’s rebuttals, as they’ll often reveal more about the people complaining than the complaint itself.