RentACoder (vWorker) vs LivePerson

If you’ve heard about outsourcing through LivePerson, but aren’t sure if it’s the best choice, take a look at this.

Here, we compare LivePerson to RentACoder (now vWorker) on some some of the most important points to the online outsourcer, so you can see how both LivePerson and vWorker stack up against not only each other, but against what you need as an outsourcer as well.

Fees

LivePerson funds itself with a whopping 15% – 45% in worker fees per job, which could cause a worker to unnecessarily raise his or her own fees and pass them onto you.  vWorker simply appends 15% to each project final bid to cover costs.

Bid Limits

There are no bid limits at vWorker or LivePerson. This gives you the widest option of available service providers available.

Ratings

LivePerson doesn’t offer a blind rating system, which could allow poor-performing workers to intimidate buyers into giving them better ratings than they deserve. As a result, buyers realize the only way to preserve their own ratings is to rate everyone highly, which compromises the accuracy and usefulness of the ratings system. At vWorker, you’ll find a blind rating system which prevents such fear-based or manipulative ratings.

Per Hour Monitoring

Liveperson doesn’t provide a way to monitor a worker’s activity live. It offers a chat room since the majority of services available from LivePerson are advice-based chat sessions (like psychic readings).

Money Back Guarantee

Current events can be found in our LivePerson News section.

Both LivePerson and vWorker guarantee services with a refund for non-delivered services, however LivePerson limits refunds to $50.00, and LivePerson’s refund is a credit towards the purchase of another chat session, not a cash refund. (See http://www.liveperson.com/lp/satisfaction-guarantee/?kbid=8549) vWorker refunds non-delivered services with credit towards the purchase of another project, or with cash.

Source Code Protection

LivePerson doesn’t offer source-code protection (see above), but vWorker allows you to require all workers who bid on your project to be Chaperon enabled. Chaperon makes it virtually impossible for a worker to copy or pirate your source code by protecting it from creation and transport to storage and retrieval. See the vWorker website for more information regarding Chaperon.

Arbitration

LivePerson does not offer arbitration. Any disputes remain between the employer and the worker, though the site refers to an undisclosed Dispute Resolution Process. vWorker does offer arbitration on the other hand, and you can read how vWorker’s arbitrators make their decisions on the vWorker website.

Support

If you haven’t already, register a username for yourself so you can discuss this topic in our Online Outsourcing Services forum.

Unlike LivePerson, vWorker offers a requirements wizard and a project posting wizard to help you build a project that’s easy for workers to understand. And it’s the only service that offers one like it!

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Try RentACoder (vWorker)!